One of the most valuable roles to fill for any size company is the crew leader. Just what is a crew leader, and what qualities make a “good” crew leader? Photo courtesy of ACRT. Working for a company that provides [...]

Workshop activities create many opportunities for feedback. This TCIA file photo shows an exercise from a 2018 Crew Leader Qualification Workshop in Annapolis Junction, Maryland. I’ve had a few discussions this year that included the word “feedback.” Besides being an [...]

Kairos is about a particular moment in time such as a perfect moment to deliver a particular message, like an archer trying to hit a moving target and knowing just when to let the arrow fly in order to do [...]