Meet the 2024 TCI Magazine Editorial Advisory Committee
TCI Magazine is pleased to introduce its 2024/25 Editorial Advisory Committee (EAC), including some new members. EAC members provide subject-matter expertise to TCI’s editorial team on trending issues and areas of interest to the industry. The group brings a wide range of knowledge and experience from all aspects of the industry. We are honored to […]
Curiosity in Leadership
What does leadership mean in our world? What does it mean to me and to others? I’m curious about leadership. A good friend once gave me her definition of curiosity as “exuberant ignorance.” I love this definition because it brings a positive tone to the phenomenon of “not knowing” and the word “ignorance,” which is […]
Mind the Gap: What to Do When Customer Expectations and Reality Collide
“I don’t understand. This hotel has no restaurant, no concierge and no valet. It’s not at all what I expected. The place had no standards.” – Guest at a roadside motel “I showed her the picture of Jennifer Aniston and asked for the same haircut. She cut my hair, but I still don’t look a […]
TreeHugger Hopes to Encourage Others Through Accreditation
Dawna Deakins, whose husband, Denny, and son, Sean, co-own TreeHugger Complete Tree Care, based in the greater Des Moines area of Iowa, says she wants to promote TCIA Accreditation in the hope of encouraging other small tree care companies to pursue the credential. “We had the grit, grace, and dreams of most small-business owners, but […]
Find the Time
As busy professionals, we all have way too much to do every day. Selling work, scheduling work, managing our people, etc. Sometimes we are busy being busy. How do we make time to engage our employees? Whether it is a formal training event or just a brief conversation, how do you make your people feel […]