Ever had that moment when a project seemed crystal clear during a meeting, only to find out weeks later that everyone had completely different interpretations? It’s like playing a grown-up version of the game “telephone,” where what starts as “We [...]

Photo credit: Christian Erfu/Unsplash. “I don’t understand. This hotel has no restaurant, no concierge and no valet. It’s not at all what I expected. The place had no standards.” – Guest at a roadside motel “I showed her the picture [...]

A lot of leaders who are managing remote or hybrid teams didn’t get much warning about their new normal. Photo courtesy of Heidi Baumgart, Arborwear. Managing people who work from home is nothing new for many leaders, but getting the [...]

From time to time, service providers need to let a client, or class of clients, go. As with any other difficult conversation, there’s a right way and a wrong way to make the decision and break the news. TCIA file [...]