“I don’t understand. This hotel has no restaurant, no concierge and no valet. It’s not at all what I expected. The place had no standards.” – Guest at a roadside motel “I showed her the picture of Jennifer Aniston and asked for the same haircut. She cut my hair, but I still don’t look a […]
“Kendra, I think you are going to do wonderfully at this next task. You have a good eye for detail, and that’s exactly what’s required here.” “Tom, you have a real knack with people, and I’d like you to take on a temporary role in account management. I think you will thrive based on what […]
Managing people who work from home is nothing new for many leaders, but getting the mechanics right can be another matter. With a few smart moves, anyone can learn to manage a remote workforce effectively. Move one: Recognize that you may have been thrown into the deep end of the pool without much preparation. A […]
More than a hundred of her clients only use her services once a year. They expect champagne service on a beer budget, and they pull her attention away from the people she works with regularly. This group is weighing her down, and, after some soul searching, she’s decided they’ve got to go. Her business is […]
