What does leadership mean in our world? What does it mean to me and to others? I’m curious about leadership. Jeremy Bishop/Unsplash, iStock A good friend once gave me her definition of curiosity as “exuberant ignorance.” I love this definition [...]

Photo credit: Christian Erfu/Unsplash. “I don’t understand. This hotel has no restaurant, no concierge and no valet. It’s not at all what I expected. The place had no standards.” – Guest at a roadside motel “I showed her the picture [...]

Denny Deakins with his wife, Dawna, and their son, Sean. The trio run TreeHugger Complete Tree Care as a team and a family. All photos courtesy of Dawna Deakins. Dawna Deakins, whose husband, Denny, and son, Sean, co-own TreeHugger Complete [...]

As busy professionals, we all have way too much to do every day. Selling work, scheduling work, managing our people, etc. Sometimes we are busy being busy. How do we make time to engage our employees? Whether it is a [...]

When I think about how industry in general approaches the analysis of an incident, several specific areas of focus come to mind. We look at the outcome, events, work methods, tools, environmental factors and personnel training. We research standard operating [...]