"One thing that has helped us with scheduling is giving clients a one-week window to help us work around weather, rather than a specific day,” says Zack Shier. Photo courtesy of Joseph Tree Service. Members of the crew have studied [...]
“Your clients have to understand what you are doing, why you are doing it and what to expect. Client communication is key!” says Chris Kemp. TCIA file photo by Kathleen Costello. To this point in our series, we’ve discussed the [...]
In building a PHC business, imagine each person in your company is building their own castle, but they must use the same large, foundational building blocks you have created. Steve and Theresa Martinko at Château de Chenonceau in the Loire [...]
As pests and diseases evolve and new ones are identified, your state’s IPM department is key to staying on top of developments. The pest that caused this symptom, polyphagous shothole borer (PSHB), is primarily located in California and attacks around [...]
From time to time, service providers need to let a client, or class of clients, go. As with any other difficult conversation, there’s a right way and a wrong way to make the decision and break the news. TCIA file [...]